Refund and Cancellation Policy

Effective date: July 11, 2026.

This Refund and Cancellation Policy describes when fees for the OpSynx AI Service are refundable and how to cancel. It forms part of, and is governed by, the Terms of Service Agreement. Capitalized terms have the meaning given in that Agreement.

1. Setup and onboarding fees

Setup, onboarding, configuration, and data-migration fees are earned when work begins and are non-refundable once provisioning of your sub-account has commenced.

2. Subscription fees

Subscription fees are billed in advance for each billing period and are non-refundable except as required by law. You may cancel at any time to stop future renewals; cancellation takes effect at the end of the then-current billing period. The current period is not pro-rated or refunded, and you retain access through the end of the paid period.

3. Usage-based data and skip-trace

Usage-based charges, including skip-trace and other per-lookup data fees, reflect hard, non-recoverable third-party costs incurred on your behalf and are non-refundable once the lookup or usage has occurred.

4. Infrastructure pass-through

Infrastructure and third-party pass-through charges are non-refundable once incurred.

5. How to cancel

To cancel, contact [email protected] or use any self-service cancellation provided in the Service. Cancellation stops future renewals; it does not retroactively refund fees already billed.

6. Billing errors

If you believe you have been billed in error, notify us within thirty (30) days of the invoice date. We will investigate and, where an overcharge is confirmed, issue a correction, refund, or credit at our discretion.

7. Suspension and termination for cause

Fees are non-refundable where the Service is suspended or terminated for your breach of the Terms of Service Agreement or the Acceptable Use Policy.

8. Statutory rights

Nothing in this Policy limits or waives any rights that cannot be limited or waived under applicable law. Requests and questions: [email protected].